The use of AI tools in IT Operations management (AIOps) drives huge cost savings & operational efficiencies through intelligent automation, and enhanced user experience due to increased service availability. Our Zero Incident FrameworkTM (ZIFTM) for AIOps uses Unsupervised Pattern-based Machine Learning to filter out noise, detect anomalies, correlate events, analyze root cause, predict incidents, and even self-remediate.
Discover provides Application Auto-Discovery and Dependency Mapping (ADDM). It automatically discovers and maps applications and topology of the end to end deployment, hop by hop.
Monitor measures and improves end-user experience. It monitors in real-time all the layers that contribute to user experience – including but not limited to applications, databases, servers, APIs, end points, and network devices. Symptom-based proactive monitoring is the USP of the module.
With a Big Data platform under its hood, Analyze ingests volumes of raw monitoring data, both structured and unstructured from siloed monitoring tools, groups to build linkages, understands underlying subsequences & failure patterns and provides a high degree of accuracy in correlations. Analyze removes enterprise alert fatigue.
Predict provides actionable insights by predicting performance degradation & capacity utilization bottlenecks based on real-time analytics on events & alerts, and detecting behavior patterns. This paves the way for preventative actions.
Remediate suggests prescriptive recommended actions to accelerate closure of IT issues based on system behavour, historical data, and best practices. It also auto-triggers workflows to take care of routine tasks, freeing up IT staff bandwidth.
Our AIOps Platform ZIFTM when used for Digital Service Desk focuses on User Experience rather than traditional SLAs. It helps contain the proliferation of tickets by correlating the multiple alerts triggered from infra components and applications for the same parent issue. ZIFTM also groups together similar, duplicate alerts/events into one ticket. This results in a drastic drop in ticket volumes, freeing up IT bandwidth to focus on relevant tickets. Accelerated Root Cause Analysis (RCA) helps get to the root of the problem directly. Prediction of potential problems, proactive remediation of simmering issues, automation workflows for first response and routine tasks gives the service desk a complete make-over.
Our Data Center as a Service (DCaaS) offering gives you access to your own modern, secure, high performing data center and enables significant reduction in operating expenses and cost-effectiveness as compared to public cloud options. We take complete ownership of building the infrastructure, financing, hosting business applications, end-to-end management and disaster recovery. AI-led process automation, advanced analytics and service orchestration helps the customer accelerate strategic initiatives and focus on business goals while we take care of their infrastructure.